| In all of
the following cases we must be notified within 48 hours of receipt
otherwise return costs will be at the expense of customer. Please
obtain an RMA number by logging in to your Account
section. |
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| Faulty Goods |
Goods Faulty on Arrival:
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If a fault occurs within 24/48 HOURS of delivery,
you have the option of an exchange or refund. We advise that you
check your goods fully once received.
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Goods Faulty in Warranty Period
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If your goods develop a fault then provided
they are within their warranty period, you are entitled to a warranty
repair. In some cases, manufacturers provide a full on-site service
and or telephone help facilities for your convenience which we
recommend you utilise in order to correct the fault quickly. This
does not affect your rights under the Sales of Goods Act if the
goods do not conform to the contract and the manufacturer does
not repair or replace the goods or offer an alternative remedy.
Faults caused by accident, neglect, misuse or normal wear and
tear are not covered.
Consumable items (e.g. non-rechargeable batteries, ink cartridges
etc) are covered for three months from delivery.
Items purchased as used or sold at a special price as end of line
or for other reasons that prevent them being sold as new; are
sold with a 30day warranty only unless specified. These items
may be second user, refurbished or discontinued stock.
When returning a faulty good please return it with the
original box, packaging (where possible) and accessories you received
with it. Please include any Mini-discs, memory cards and software
included. Any "Free Gifts" received with the product
must also be returned. Please note that if you return an item
as faulty and it is tested as not having a fault you will be responsible
for arranging and paying for collection.
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Goods Damaged in Transit
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If your goods were damaged in transit, we request
that you report it to us within 24/48 hours of receipt. If goods
are visibly damaged on receipt or you are unable to check them
before signing, the delivery note should be signed as "unchecked/damaged".
Once the damaged goods have been collected and received back into
our warehouse, we'll issue replacement goods or a full refund
as requested.
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CHANGE OF MIND OR CANCELLATION:
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Your product must be complete and in "as
new" condition e.g. if you have opened the box to examine
the product you must have done so without damaging or marking
the product or packaging. It must not have been used or installed.
It should be returned with the original box, packaging and accessories
you received with it. Mini-discs, memory cards and software must
still be sealed. Any "Free Gifts" received with the
product must also be returned. Return postage costs are at the
customers expense. Please obtain an RMA number to return the product.
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| STEP 1: Obtaining a Returns (RMA) Number
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You must obtain a Returns (RMA- Returned Materials
Authorisation) Number before returning any product. If you send
product(s) back without a Returns Number it may result in rejection
or a delay in processing.
- Log in to your account and select order and quantity you would
like to return.
- Select the SEND / button
- Please make a note of your RMA number
- Await further instructions from our dedicated RMA team.
- Log in to your account to check status and progress of your
RMA
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| STEP 2: Returning Your Product after
48 Hour Period Only |
- Ensure you have included everything the product came with including
all manuals, drivers, disks, cables and any free gifts.
- If returned items are incomplete we will not be able to process
them and they will be rejected.
- Package the product securely using the original packaging it
was received in use your own adequate alternative.
- If you have questions about suitable packaging for an item,
please contact LIVE SUPPORT or our Customer Care Department on
01706 354455.
- Do not write the Returns (RMA) number on the box or packaging
but on a label which should be affixed to the outside of the package
containing the return address as follows:
RMA No. [insert number]
Returns Department
Power-on.co.uk
86 Drake Street
Rochdale
Lancashire
OL16 1PH
We recommend you return your product using a traceable insured
service. This will require a signature when our Returns Department
receives it and confirms our receipt of the package.
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Ensure you retain the receipt for the carriage
cost as this will be required should the goods be lost or damaged
in transit. Please note we have a limit on what we will pay
for return carriage (this applies only if the item is confirmed
to be faulty), this differs from item to item. Any carriage
fees over these amounts will be the customer's responsibility.
Please contact our customer care team prior to shipping, if
you require additional information on this matter.
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| STEP 3: Returning Your Product WITHIN
24/48 hours only procedure. |
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If we have been notified with 24/48 hours
we will arrange collection of your item, in this case you will
not need to affix an RMA Label on to the packaging. Please note
this will only apply to damaged, non functional, DOA Dead on
arrival products.
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Package the product securely using the original
packaging it was received in
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Ensure you have included everything the product
came with including all manuals, drivers, disks, cables and
any free gifts
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If returned items are incomplete we will
not be able to process them and they will be rejected.
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Please note:
if your product has no fault found a return carriage cost of £10.00
+ vat (up to 15kg) will apply before your item is returned. Products
above this weight will be subject to additional charges which will
be notified to you prior to the return of the item. If after 3 months
the item(s) that are the responsibility of the customer to either
collect or pay for collection of (including any associated fees) remain
in our possession they may be disposed of via our waste disposal policy.
PC systems that are built to customer specifications are subject to
a cancellation charge should you change your mind once build has commenced,
details of this charge can be found in our Terms & Conditions.
If you have any queries or questions, please contact our Customer
Care Department on 01706 354455 or our LIVE SUPPORT TEAM. Please
check the contact us section for opening times.
Electrical products may come with a UK adaptor / EU plug, some products
may come in an European retail packaging with European manuals and
literature. Products are fit for sale on the UK market. Manuals
can be obtained from the manufacturer’s website. We cannot
avoid this or notify the customer in advance as some items may be
sent direct from the manufacturer. Please note that returns will
not be accepted based on this, RMA requests will automatically be
rejected
Please note in all cases RMA’s can take up to 30 – 60
days to complete processing.
If goods are returned as faulty, we will test and inspect all products
when received. If product is found to be non-faulty a 25% + vat
restocking fee will be charged to the customer, charges will incur
on the original payment method.
Goods which have been returned, change of mind or cancellation and
found to be damaged or misused in anyway or are not in a saleable
condition, customer will not be entitled to a refund. A 25% + vat
restocking fee will be charged to the customer, charges will incur
on the original payment method.
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