If a fault occurs within 24/48 HOURS of delivery, you have the option of an exchange or refund. We advise that you check your goods fully once received.

If your goods develop a fault then provided they are within their warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a full on-site service and or telephone help facilities for your convenience which we recommend you utilise in order to correct the fault quickly. This does not affect your rights under the Sales of Goods Act if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer an alternative remedy.

Faults caused by accident, neglect, misuse or normal wear and tear are not covered.

Consumable items (e.g. non-rechargeable batteries, ink cartridges etc) are covered for three months from delivery.

Items purchased as used or sold at a special price as end of line or for other reasons that prevent them being sold as new; are sold with a 30day warranty only unless specified. These items may be second user, refurbished or discontinued stock.

When returning a faulty good please return it with the original box, packaging (where possible) and accessories you received with it. Please include any Mini-discs, memory cards and software included. Any "Free Gifts" received with the product must also be returned. Please note that if you return an item as faulty and it is tested as not having a fault you will be responsible for arranging and paying for collection.

If your goods were damaged in transit, we request that you report it to us within 24/48 hours of receipt. If goods are visibly damaged on receipt or you are unable to check them before signing, the delivery note should be signed as "unchecked/damaged". Once the damaged goods have been collected and received back into our warehouse, we'll issue replacement goods or a full refund as requested.

Your product must be complete and in "as new" condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packaging and accessories you received with it. Mini-discs, memory cards and software must still be sealed. Any "Free Gifts" received with the product must also be returned. Return postage costs are at the customers expense. Please obtain an RMA number to return the product.

You must obtain a Returns (RMA- Returned Materials Authorisation) Number before returning any product. If you send product(s) back without a Returns Number it may result in rejection or a delay in processing.

1. Log in to your account and select order and quantity you would like to return.
2. Select the SEND / button
3. Please make a note of your RMA number
4. Await further instructions from our dedicated RMA team.
5. Log in to your account to check status and progress of your RMA

1. Ensure you have included everything the product came with including all manuals, drivers, disks, cables and any free gifts.
2. If returned items are incomplete we will not be able to process them and they will be rejected.
3. Package the product securely using the original packaging it was received in use your own adequate alternative.
4. If you have questions about suitable packaging for an item, please contact LIVE SUPPORT or our Customer Care Department on 01706 354455.
5. Do not write the Returns (RMA) number on the box or packaging but on a label which should be affixed to the outside of the package containing the return address as follows:
   
   RMA No. [insert number]
   Returns Department
   Power-on.co.uk
   86 Drake Street
   Rochdale
   Lancashire
   OL16 1PH
   
   We recommend you return your product using a traceable insured service. This will require a signature when our Returns Department receives it and confirms our receipt of the package.
   
6. Ensure you retain the receipt for the carriage cost as this will be required should the goods be lost or damaged in transit. Please note we have a limit on what we will pay for return carriage (this applies only if the item is confirmed to be faulty), this differs from item to item. Any carriage fees over these amounts will be the customer's responsibility. Please contact our customer care team prior to shipping, if you require additional information on this matter.

1. If we have been notified with 24/48 hours we will arrange collection of your item, in this case you will not need to affix an RMA Label on to the packaging. Please note this will only apply to damaged, non functional, DOA Dead on arrival products.
2. Package the product securely using the original packaging it was received in
3. Ensure you have included everything the product came with including all manuals, drivers, disks, cables and any free gifts
4. If returned items are incomplete we will not be able to process them and they will be rejected.

If you have any queries or questions, please contact our Customer Care Department on 01706 354455 or our LIVE SUPPORT TEAM. Please check the contact us section for opening times.

Electrical products may come with a UK adaptor / EU plug, some products may come in an European retail packaging with European manuals and literature. Products are fit for sale on the UK market. Manuals can be obtained from the manufacturer’s website. We cannot avoid this or notify the customer in advance as some items may be sent direct from the manufacturer. Please note that returns will not be accepted based on this, RMA requests will automatically be rejected

Please note in all cases RMA’s can take up to 30 – 60 days to complete processing.

If goods are returned as faulty, we will test and inspect all products when received. If product is found to be non-faulty a 25% + vat restocking fee will be charged to the customer, charges will incur on the original payment method.

Goods which have been returned, change of mind or cancellation and found to be damaged or misused in anyway or are not in a saleable condition, customer will not be entitled to a refund. A 25% + vat restocking fee will be charged to the customer, charges will incur on the original payment method.