Power-on, Laptop repairs, Computer repairs, LCD TV repairs, Consumer Electronics

Delivery Information

Couriers:

Our chosen couriers are DHL / UPS / FEDEX, one of the largest and most successful express delivery companies in the world. With an expanding network of over 100 branches throughout the UK, DHL / UPS FEDEX enables us to reach more of our customers. However we do from time to time use various other reliable couriers including Royal Mail.
DHL / UPS /FEDEX offers a door-to-door service and will attempt to deliver to your chosen address on two consecutive occasions before holding the consignment at a local depot for five working days awaiting your collection. The service is insured and so must be signed for at the delivery address specified on the invoice.
DHL / UPS / FEDEX normal delivery hours are between 09:00 and 18:00, Monday to Friday, unless otherwise specified.

Delivery:

Our cut off time for all orders is normally 12.00pm, however times may vary providing item is in stock. Orders placed after 12.00pm will normally be dispatched and processed the following business day. At the checkout process options will be given to choose the desired delivery service.

Standard Delivery times Normally 3-5 Business days
Express Priority Service Normally 24/48 Hours

Tracking your order:

You can track the status of your order at any time by logging into your account.

Receiving your order:

The (Courier) driver must get a signature before he can go so please check the packaging and contents carefully first. If any of your parcels are missing or damaged please specify this on the delivery note when you sign for the goods. Once you have done this please call one of our Customer Service Advisors on 01706 354455 or LIVE SUPPORT and inform them within 24/48 HOURS, they will then arrange for a return and replacement to be sent. Please keep any boxes that the products are supplied in in case you need to return the product.

If you have any problems with your delivery or goods you must notify our Customer Services Department within 24/48 HOURS of receiving your order.

Some common queries

(Courier) left me a card - If you have received a card for the attempted delivery of your order, your parcel will be taken to a local (Courier) depot awaiting your collection. If you do not collect the parcel within 5 working days or by the time specified, the parcel will be sent back to ourselves where it will go through the normal returns procedures. We will then refund you for the value of the goods only. This process can take up to 30 – 60 days to complete. If you would like the item back a redelivery charge will apply at the original rate payed.

(Courier) have told me they can't find my parcel - Please call our Customer Services on 01706 354455 and tell us exactly what (Courier) have told you. We may arrange to send you out another batch of goods whilst we resolve the problem with our courier.

Can I redirect my order to another address? - Yes, but it must be a works address and we must receive verification of your identity beforehand. This may be a copy of your driving license, passport, utility bill or bank/credit card statement. You may email this to sales@power-on.co.uk, stating your order number and the new delivery address. A redirection fee of £10.00 + VAT will apply. Should you wish to redirect your parcel, please call Power-on - POWER-ON.CO.UK Customer Services on 01706 354455 or contact LIVE SUPPORT in the first instance. Please have your payment details to hand.

I have only received part of my order, where is the rest? - If your order consists of more than one box, it is very possible that it will simply arrive in another (Courier) van. We would advise you to wait until the end of the day OR the latest next day for the rest of the consignment to arrive, please do not worry as this is quite normal. If you have still not received it by the end of the day or the next day, please contact your local (Courier) depot first. Should the (Courier) confirm that the whole consignment has been delivered, please contact one of our Customer Service Advisors on 01706 354455 or LIVE SUPPORT so we may investigate the situation for you.